Shipping & Returns

Shipping Policy

Free Domestic Shipping

  • All US orders to the lower 48 states are 100% free
  • Free Shipping to AK and HI on orders over $100
  • Free shipping will be sent either FedEx Ground or USPS

Do you ship to my country?

  • If you don't see your country listed Contact Us. We ship around the world
When will my order ship?
  • Please allow up to 48 hrs for orders to ship during Holiday Season
  • Orders are not processed on the weekends
  • Friday after 12 PM PST is considered weekend orders
How can I track my order?
  • Tracking numbers will be emailed to you at the time of the shipment
  • You will be sent to our tracking page where you can also receive text or Facebook messenger updates on your shipment

Return Policy

Download Merchandise Return Slip

Free Domestic Returns Within 30 Days

  • If you are not satisfied with your online purchase you may return items free of charge within 30 days of original purchase
  • To qualify for a refund, items must be returned in original, unused condition with original tagging
  • A return label will be provided with your order
  • Also in your order is a merchandise return card. Please fill this out. If your order does not have one you can download one here
  • If your item is defective for any reason we will exchange it for free up to 60 days from the time of the purchase

Please contact us at 1-844-786-8619 with any questions regarding your order or email us at customersupport@imperialmotion.com