How to Qualify for Free Shipping?
- All US orders to the lower 48 states are 100% Free
- Free Shipping to Canada
- Free Shipping to AK and HI on orders over $100
- Free shipping will be sent either FedEx Ground or USPS
Do you ship to my country?
- If you don't see your country listed Contact Us. We ship around the world
When will my order ship?
- Please allow up to 24 hrs for orders to ship
- Orders are not processed on the weekends
- Friday after 12 PM PST is considered weekend orders
How can I track my order?
- Tracking numbers will be emailed to you at the time of the shipment
- You will be sent to our tracking page where you can also receive text or Facebook messenger updates on your shipment
How to Qualify for Free Returns?
- Items must be returned in original, unused condition with original tagging
- Free Returns within 30 Days for US and Canada
- Order shipped international are not eligible for free returns
- Excludes all Sales/Promotions/Bundles
How to Place A Return?
- A return label will be provided with your order within the U.S.A.
- Also in your order is a merchandise return card. Please fill this out. If your order does not have one you can download one here
- Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system. Please allow 2-4 business days for funds to appear in your account after receiving this email.
How to Place an Exchange
- If a different size or color is desired, simply return the original item(s) for a full refund.
- Place a new order for the item(s) you’d like.
All warranty claims must be accompanied by the original purchase receipt
- Our warranty covers defect of workmanship and materials up to 60 days from the time of purchase.
- Our warranty does not cover damage caused by accident, exposure and extensive use, or normal wear and tear
PRODUCT PURCHASED FROM A RETAILER
- Product purchased from a retailer must be returned to the point of purchase. The retailer will then process the warranty with Imperial Motion on your behalf.