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Delivery

FedEx Ground	Free on orders $100+
FedEx 2nd Day Air	Varies by location
FedEx Next Day Air	Varies by location

Returns

Apparel and gear that is new and unworn can be returned within 30 days of receipt for a refund or exchange. We will provide a prepaid FedEx ship label for your original return. Items must be in original, unused condition with original tagging. Orders shipped internationally are not eligible for returns.

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Regulate Bomber

Built for all seasons

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Palisades 3L Jacket

The Ultimate Rainwear Piece

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Shuttle 40L Backpack

The Perfect Backpack for Any Endeavor.

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Privacy Policy
TRUE Collective, LLC. (“TRUE linkswear,”, “TRUE”, “our,” “us,” or “we”) respects your privacy. We created this Privacy Policy to let you know what information we collect when you access and use our Website, or create an account via the Website, and how we use it, as well as our information sharing and protection practices.

This Privacy Policy applies to:

• The website www.TRUElinkswear.com (the “Website”); and • Any email, text and other electronic communications you send to TRUE linkswear through the Website.

This Privacy Policy does not apply to:

• Information we collect through other websites, products or services we may offer; and • Information collected by third parties, which may have their own privacy policies.

Please read this Privacy Policy carefully and save it. If you do not agree with it, you should not access the Website. By using the Website or by submitting electronic communications to us through the Website, you consent to the practices prescribed in this Privacy Policy.

What information does TRUE Linkswear Collect?

Personal Information

When we refer to “Personal Information” in this Privacy Policy, we mean any information by which you may be personally identified or contacted, whether online or offline. When you purchase products through the Website or otherwise fill out any forms located on the Website, we may collect certain Personal Information from you, such as your first and last name, home or other physical address, email address, phone number, and credit card or other payment information. It is always your choice whether or not to provide Personal Information. If you choose not to provide requested Personal Information, you may not be able to use certain features of the Website.

Technical Information

We may also collect and use technical data and related information, such as information about your device, system and application software, peripherals and other data related to your interactions with the Website (“Technical Information”). We may automatically collect Technical Information through cookies, flash cookies, web beacons and log files. The information we collect from these technologies may include your IP address, device ID, browser information and the page you request. TRUE linkswear does not consider this information to be Personal Information.

If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional Text text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. These may include cart abandon messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying “STOP” to any Text Message you receive from us. For help, reply “HELP” to any Text Message you receive from us or email textsupport@wunderkind.co.In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any Text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit Text messages, you may not receive the Text Messages.Neither we nor the wireless carriers (such as T-Mobile) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy.

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages. To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages.For more information about text messages, see our Terms and Conditions.

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Domestic Return Policy

Apparel and gear that is new, unworn and unwashed can be returned within 30 days of receipt for a full refund. We will provide a prepaid return ship label for your original return. Items must be in original, unused condition with original tagging.

Shipped to the lower 48 States

Orders shipped nationally are not eligible for free returns.

Start a Return or Exchange

To start a return or exchange reach out to our customer care team at imperialmotion.com/pages/shipping

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Imperial Motion Returns

Email us at customersupport@imperialmotion.com or submit the contact form below to set up your return within 30 days of receiving your order. Please include your name, order number, the item(s) you would like to return. items must be in new and unworn/unwashed condition.

US Return Policy

For US orders, apparel and gear that is new and unworn can be returned within 30 days of receipt for a full refund. We will provide a prepaid ship label for your original return.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Defect Warranty Policy

All warranty claims must be accompanied by the original purchase receipt. Our warranty covers:

- Up to 60 days from the time of your original purchase.

- Our warranty covers defect of workmanship and materials.

- Our warranty does not cover damage caused by accident, exposure, and extensive use, or normal wear and tear.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Where is my refund?

Imperial Motion processes refunds within 5-10 business days of your return being received and inspected. If returning for store credit, the credit will be issued and sent via email as soon as the return shipment receives its first carrier scan. If you have any questions, please contact us at the links below.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

Where is my order?

We’ll keep you updated on your order via email. You’ll receive confirmation when you purchase and we’ll let you know when your order is on the move via a shipping confirmation. From there, you’ll have tracking you can trace through one of our preferred shipping partners.

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Monday – Friday, 8 AM – 4 PM PST

Can I change or cancel my order?

Once your order has been placed, we are typically not able to change it as our team works fast. Please email our customer care team at the link below as soon as you need assistance and we will do our best to expedite a solution. Don’t worry though, we have you covered with our no hassle return or exchange program if a change could not be facilitated.

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Monday – Friday, 8 AM – 4 PM PST

Domestic

Continental US, HI & AK, and US territories.

Canada

We ship to Canada! To ensure we offer the lowest possible shipping costs, we are not responsible for any eventual duties and taxes.

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Monday – Friday, 8 AM – 4 PM PST

Domestic

Free domestic ground shipping for all orders over $100. We offer a flat shipping rates for order under $100. In a hurry? We also offer 2nd Day Air and Next Day Air options at checkout.

PR, APO or US territories: Orders are shipped via USPS priority mail for a flat rate. Flat rate may be higher for larger orders.

International

Orders shipping to Canada will be calculated at checkout, price when added to cart may include currency conversion, shipping, taxes and duties.

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Monday – Friday, 8 AM – 4 PM PST

International Shipping

We ship to Canada! To ensure we offer the lowest possible shipping costs, we are not responsible for any eventual duties and taxes.

Still need help?

Monday – Friday, 8 AM – 4 PM PST

How can I get a hold of Imperial Motion?

Contact our customer care team below with any questions.

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Monday – Friday, 8 AM – 4 PM PST

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